Return & Refund Policy

UrbanEdges aims to handle order issues fairly and transparently.

This Return and Refund Policy explains how to request a:

  • Cancellation.
  • Return.
  • Exchange.
  • Replacement.
  • Refund.

Because we use a dropshipping model, return instructions may vary by supplier.

Please contact us before sending any product back.

1. Scope and Customer Rights

This policy explains how UrbanEdges handles:

  • Cancellations.
  • Returns.
  • Exchanges.
  • Replacements.
  • Refunds.

It applies to purchases made directly through our store.

Nothing in this policy limits any non-waivable rights available to customers under applicable consumer protection laws in India.

2. Requesting an Order Cancellation

If you want to cancel an order, please contact us as soon as possible and include your order number.

We will try to stop processing or dispatch if the order has not already moved forward.

Cancellation may not be possible after an order has been:

  • Processed.
  • Packed.
  • Dispatched.
  • Handed over to a supplier.
  • Handed over to a courier.

This does not affect any cancellation rights provided by applicable law.

3. Return Eligibility

Subject to applicable law and any product-specific terms shown at the time of purchase, you may request a return if an item is:

  • Defective.
  • Damaged in transit.
  • Incorrect.
  • Materially different from its description.

For change-of-mind returns, eligibility may depend on the product category and the return terms disclosed before purchase.

For hygiene, safety, personalization, or other legitimate reasons, some products may have restrictions on change-of-mind returns where permitted by law.

Any such restrictions should be clearly stated on the relevant product page before checkout.

4. Return Window and Condition

Please contact us within [Insert return request window, e.g. 7 days] of delivery to start a return request.

This timeframe is a proposed store rule and must be reviewed and customized before publication.

It does not reduce any longer period or remedy required by law.

Where a return is approved, the item may need to be:

  • Unused.
  • In its original packaging.
  • With original tags.
  • With all accessories.
  • Accompanied by proof of purchase.

These conditions may not apply where the item is defective, damaged, incorrect, or where applicable law requires otherwise.

Please do not send any item back before receiving return instructions from UrbanEdges.

5. How to Request a Return or Replacement

Email or message our support team with the following information:

  • Your order number.
  • The name used for the order.
  • The reason for the request.
  • Clear photographs or video showing the issue, where reasonably available.

  • Your preferred resolution, such as:

  • Return.
  • Replacement.
  • Repair.
  • Refund, where applicable.

We may ask for reasonable additional information to assess your request.

If the return is approved, we will provide the relevant instructions and return address.

6. Return Shipping Costs

If an item is:

  • Defective.
  • Damaged.
  • Incorrect.
  • Materially misdescribed.

UrbanEdges will handle the return shipping cost or another suitable arrangement as required by applicable law and the circumstances.

For eligible change-of-mind returns, the customer may be responsible for return shipping if:

  • This was clearly disclosed before purchase.
  • It is permitted by applicable law.

We will confirm the applicable shipping arrangement when responding to your request.

7. Refund Approval and Timing

Once a return or refund is approved, refunds will generally be issued to the original payment method where possible.

Processing time may depend on the payment provider or bank.

We aim to initiate approved refunds within [Insert number] business days after:

  • Refund approval, or
  • Receipt and inspection of the returned item, where applicable.

Please replace this placeholder with a timeframe your business can realistically meet.

The time taken for the refunded amount to appear in your account may vary depending on your payment provider or bank.

If a refund is delayed beyond the timeframe communicated to you, please contact us so we can check its status.

8. Non-Returnable Items

If UrbanEdges sells products that cannot be returned for legitimate reasons, the specific categories should be clearly listed and disclosed before purchase.

Examples may include:

  • Personalized or customized products.
  • Sealed hygiene-sensitive products once opened.
  • Perishable items.
  • Other products that cannot reasonably be returned for legitimate safety or hygiene reasons.

Any exclusion is subject to applicable law.

These exclusions do not remove remedies for defective, damaged, incorrect, or materially misdescribed goods where such remedies are required by law.

9. Exchanges and Replacements

Exchanges or replacements are subject to:

  • Stock availability.
  • Product eligibility.
  • Applicable law.

If the same item is unavailable, we will contact you to discuss an appropriate alternative or refund, where applicable.

We may require the original item to be returned or collected before sending a replacement, unless the circumstances or applicable law require otherwise.

10. Failed Delivery and Returned Parcels

If a parcel is returned to the sender because of:

  • An incorrect address.
  • Repeated failed delivery attempts.
  • Refusal to accept delivery.

Please contact us.

We will review the tracking information and circumstances and explain the available options.

Any deduction, re-shipping charge, or additional fee will be applied only where:

  • It is lawful.
  • It was appropriately disclosed.

Your statutory rights remain unaffected.

11. Refunds for Orders Cancelled by UrbanEdges

If UrbanEdges cancels an order after payment has been received, we will arrange a refund for the amount due.

The refund may be processed using:

  • The original payment method, or
  • Another lawful method agreed with you.

UrbanEdges may cancel an order for legitimate reasons such as:

  • Product unavailability.
  • Material listing errors.
  • Suspected fraud.
  • Other valid operational reasons.

Any cancellation will remain subject to applicable law.

12. Contact Us

To request a cancellation, return, replacement, exchange, or refund, please contact us:

Store: UrbanEdges
Email: [Insert customer support email]
Phone/WhatsApp: [Insert contact number]
Business Address: [Insert business address, if applicable]

Before publishing this policy, please replace every bracketed placeholder, especially:

  • Return request window.
  • Refund processing timeframe.
  • Customer support contact details.

You should also review:

  • Product-specific return exclusions.
  • Return shipping arrangements.
  • Change-of-mind return rules.
  • Supplier-specific return requirements.