Shipping Policy

This Shipping Policy explains how UrbanEdges processes and delivers orders.

We use a dropshipping model, so products may be dispatched by third-party suppliers or fulfillment partners.

By placing an order, you agree to the shipping terms displayed at checkout, subject to your rights under applicable law.

1. Order Processing

Orders are processed after payment authorization or confirmation.

Processing time may vary depending on:

  • Product availability.
  • Supplier handling time.
  • Holidays.
  • Order volume.

If a product has a different processing estimate, we will communicate it on the product page or during checkout where possible.

2. Estimated Delivery Times

Delivery estimates, if shown, are approximate and are not guaranteed delivery dates.

Actual delivery times may vary based on:

  • Destination.
  • Supplier location.
  • Courier service.
  • Weather conditions.
  • Public holidays.
  • Customs checks.
  • Other factors outside our reasonable control.

Please check the product page and checkout for the estimated delivery timeframe applicable to your order.

3. Shipping Charges and Taxes

Any shipping fees, taxes, or other charges applicable to your order will be shown before you complete checkout, where required.

Customers are responsible for reviewing the final order total before placing an order.

For international orders, if offered, any applicable import duties, customs charges, or local taxes will be explained at checkout where known.

Where these charges cannot be determined in advance, responsibility will be based on the terms displayed at the time of purchase and applicable law.

4. Dropshipping Fulfillment

UrbanEdges may work with third-party suppliers and fulfillment partners who ship products directly to customers.

Because of this, the following may vary depending on the product:

  • Packaging.
  • Dispatch location.
  • Tracking availability.
  • Shipment timing.

UrbanEdges remains your point of contact for questions regarding orders placed through our store.

5. Tracking and Delivery Updates

Where tracking is available, we may share tracking details through:

  • Email.
  • SMS.
  • WhatsApp.
  • Your order page.

Tracking information may take some time to appear after an order has been dispatched.

If you have not received tracking information within the timeframe stated at checkout or in your order confirmation, please contact us using the details provided below.

6. Accurate Address and Delivery Attempts

Please provide a complete and accurate shipping address and a reachable phone number when placing your order.

UrbanEdges may not be able to redirect a parcel after it has been dispatched.

Additional delivery attempts, address corrections, or re-delivery charges, if applicable, will depend on:

  • The courier’s policies.
  • Applicable law.
  • The circumstances of the shipment.

If a shipment is returned because the address was incorrect or delivery could not be completed, please contact us to discuss the available options.

7. Delayed, Lost, or Marked-Delivered Parcels

If your order:

  • Is delayed beyond the estimated delivery window.
  • Appears to be lost.
  • Is marked as delivered but has not been received.

Please contact us promptly with your order number.

We will make reasonable efforts to investigate the matter with the relevant supplier and courier partner and explain the next steps.

Any replacement or refund will be handled in accordance with applicable law and our Return and Refund Policy.

8. Damaged or Incorrect Items

If a parcel arrives visibly damaged or contains the wrong item, please contact us as soon as reasonably possible.

Where available, please provide:

  • Your order number.
  • Clear photographs of the product.
  • Clear photographs of the packaging.
  • Details of the issue.

This information helps us investigate the matter and arrange an appropriate solution under our Return and Refund Policy and applicable law.

9. Split Shipments

Items from a single order may arrive in separate packages if they are fulfilled by:

  • Different suppliers.
  • Different fulfillment centers.
  • Different dispatch locations.

Where tracking is available, separate tracking information may be provided for each shipment.

You should not assume that an item is missing solely because another item from the same order has arrived first.

10. Contact Us

For shipping-related questions, please contact us:

Store: UrbanEdges
Email: [Insert customer support email]
Phone/WhatsApp: [Insert contact number]
Business Address: [Insert business address, if applicable]

Before publishing this Shipping Policy, please update it with your store’s actual:

  • Order processing timeframe.
  • Estimated delivery timeframe.
  • Shipping regions.
  • Shipping charges.
  • Cash-on-delivery rules, if applicable.
  • International shipping conditions, if applicable.

Do not promise delivery dates that your suppliers or courier partners cannot reliably meet.