Terms and Conditions

Welcome to UrbanEdges.

These Terms and Conditions govern your access to and use of our website, services, and online store.

By visiting our website or purchasing products from UrbanEdges, you agree to the terms outlined below.

Please read these terms carefully before placing an order.

1. General Information

UrbanEdges is an online shopping store that offers products through a dropshipping business model.

Some products may be shipped directly from our third-party suppliers or fulfillment partners to customers.

Throughout these Terms and Conditions:

  • “We,” “us,” and “our” refer to UrbanEdges.
  • “You” and “your” refer to the customer or website visitor.

2. Eligibility

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are under the legal age to enter into contracts, you may use our services only with the involvement of a parent or legal guardian, as permitted by law.

3. Products and Descriptions

We make reasonable efforts to display accurate product descriptions, images, prices, colours, and specifications.

However:

  • Actual product colours may vary slightly due to screen settings and lighting.
  • Minor differences in packaging or appearance may occur.
  • Product availability may change without prior notice.

If a product received is materially different from its description, defective, or damaged, please contact us for assistance in accordance with our Return and Refund Policy.

4. Pricing and Payments

All product prices and applicable charges will be displayed at checkout.

Unless stated otherwise, prices will be shown in Indian Rupees (INR) for orders sold in India.

We reserve the right to correct genuine pricing errors and update prices before an order is placed.

Any applicable shipping charges, taxes, or other fees will be disclosed before payment.

Orders may be paid using the payment methods available at checkout.

Orders are subject to payment authorization and confirmation.

5. Orders and Acceptance

When you place an order, you will receive an order confirmation or acknowledgment.

This does not necessarily mean that the order has been finally accepted.

We reserve the right to decline or cancel an order for legitimate reasons, including:

  • Product unavailability.
  • Incorrect pricing or listing information.
  • Suspected fraudulent transactions.
  • Incomplete or inaccurate shipping details.
  • Delivery restrictions or supplier fulfillment issues.

If we cancel an order after receiving payment, we will arrange an appropriate refund in accordance with applicable law and our Refund Policy.

6. Shipping and Delivery

UrbanEdges works with third-party suppliers, shipping companies, and fulfillment partners to deliver products.

Please note:

  • Estimated delivery times will be communicated where available.
  • Delivery times are estimates and may vary by location, supplier, courier, or unforeseen circumstances.
  • Tracking details will be shared when available.
  • Customers are responsible for providing accurate delivery addresses and contact information.

If an order is delayed, lost, or marked as delivered but not received, please contact us so we can investigate with the relevant delivery partner.

We will not use third-party shipping arrangements to avoid any consumer rights or responsibilities imposed on us by applicable law.

7. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our separate Return and Refund Policy.

Customers should review that policy before making a purchase.

Nothing in these Terms and Conditions limits any mandatory rights you may have under applicable consumer protection laws.

For defective, damaged, incorrect, or materially misdescribed products, contact us with your order details and supporting photographs, where reasonably available.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation may not be possible after an order has been processed, dispatched, or handed over to a supplier or courier.

However, this does not affect any cancellation, return, or refund rights available to you under applicable law.

If we cancel an order, any refund due will be processed using the original payment method or another lawful method agreed with you.

9. Customer Responsibilities

When using UrbanEdges, you agree to:

  • Provide accurate and complete order information.
  • Use our website for lawful purposes.
  • Avoid fraudulent purchases or payment disputes involving false claims.
  • Refrain from attempting to disrupt our website or interfere with its security.
  • Respect the intellectual property rights of UrbanEdges and other parties.

We may restrict access to our services where reasonably necessary to address fraud, abuse, or unlawful activity.

10. Third-Party Suppliers and Services

UrbanEdges may rely on third-party suppliers, payment processors, delivery companies, and technology providers to operate its store.

Their services may be subject to their own terms and policies.

However, our use of third parties does not remove our obligations to customers under applicable law.

We are not responsible for the content or practices of external websites that we do not control.

Customers should review the relevant third party's policies before using its services.

11. Intellectual Property

Unless otherwise stated, the UrbanEdges name, branding, website content, original graphics, and other original materials are owned by or licensed to UrbanEdges.

You may not reproduce, distribute, modify, or commercially use our protected content without prior written permission, except as permitted by law.

Third-party product images, trademarks, and materials remain the property of their respective owners or licensors.

12. Privacy and Personal Information

We collect and use customer information to:

  • Process orders.
  • Arrange delivery.
  • Provide customer support.
  • Prevent fraud.
  • Improve our services.

Information may be shared with suppliers, delivery partners, payment processors, and other service providers when necessary to fulfill an order or operate the store, subject to applicable law.

Please read our Privacy Policy for further information about how personal data is collected, used, stored, and protected.

13. Limitation of Liability

To the extent permitted by applicable law, UrbanEdges will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances outside our reasonable control.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including:

  • Applicable consumer rights.
  • Liability for fraud.
  • Other non-excludable obligations.

14. Force Majeure

UrbanEdges will make reasonable efforts to fulfill its obligations.

Delays caused by events beyond our reasonable control may affect order processing or delivery.

These events may include:

  • Natural disasters.
  • Transport disruptions.
  • Government restrictions.
  • Widespread technology failures.
  • Other circumstances outside our reasonable control.

We will take reasonable steps to communicate significant delays and address affected orders.

15. Changes to These Terms

We may update these Terms and Conditions from time to time.

Updated terms will be published on our website with a revised “Last Updated” date.

Changes will apply as permitted by applicable law.

Your continued use of the website after an update does not override any rights or protections that cannot lawfully be waived.

16. Governing Law and Disputes

These Terms and Conditions are governed by the laws of India, subject to applicable consumer protection laws and rules regarding jurisdiction.

Any disputes will be addressed through the appropriate dispute resolution process or competent authority under applicable law.

Nothing in this section restricts your statutory rights as a consumer.

17. Contact Information

For questions about these Terms and Conditions, orders, shipping, or refunds, please contact us:

Store Name: UrbanEdges
Email: [Insert your customer support email]
Phone/WhatsApp: [Insert your contact number]
Business Address: [Insert your business address, if applicable]

Thank you for shopping with UrbanEdges.

We appreciate your trust and look forward to providing you with a reliable shopping experience.